Privacy Policy
At AuraHomes, your privacy is our highest priority. We truly value the trust you place in us, and we are committed to protecting your personal information with the utmost care and responsibility.
Information We Collect
When you place an order, sign up for updates, or contact us, we may collect basic details such as your name, email address, phone number, and delivery address. This information is collected only to serve you better and ensure smooth order processing and delivery.
How We Use Your Information
To process, pack, and deliver your orders safely.
To update you about your order status.
To share exclusive offers or updates (only if you opt-in).
How We Protect Your Information
We do not share, sell, or rent your personal information to any third party under any circumstances.
All payment transactions are securely processed through trusted payment gateways, ensuring complete data protection.
We follow strict safety measures to make sure your information stays private and safe.
Our Guarantee to You
We give a 100% privacy guarantee – your data is safe, secure, and used only for the purpose of providing you the best AuraHomes experience.
Return & Refund Policy
We want you to love your AuraHomes candles as much as we love making them. If for any reason you are not satisfied with your purchase, here is our simple and transparent return & refund policy:
Eligibility for Returns
You can return a product within 7 days of receiving it.
To be eligible, the candle must be unused, unlit, and in its original packaging.
Returns will not be accepted for candles that have been burned, used, or damaged after delivery.
Damaged or Wrong Product
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photo proof.
We will arrange a replacement at no extra cost or issue a full refund as per your choice.
Refund Process
Once we receive and inspect the returned product, we will notify you of your refund status.
Refunds will be processed within 5–7 business days to your original payment method.
Non-Returnable Items
Candles that have been used, lit, or altered.
Products purchased during clearance or final sale.
How to Initiate a Return
To start a return or claim a refund, simply email us at support@aurahomes.shop with your order number and issue details. Our team will guide you through the process.
NOTE :- Since all AuraHomes candles are hand-poured and handmade, slight differences in color or texture may occur. These natural variations are not considered defects and make every candle beautifully unique.